Terms of Service

Last updated: February 2026

These Terms of Service ("Terms") govern your use of VitalPaws, a product of Technium Foundry LLC ("we," "us," or "our"). By using VitalPaws, you agree to these Terms.

Important: Not Veterinary Advice

VitalPaws is NOT a veterinary service. Our health pre-assessments are informational tools designed to help you understand your pet's symptoms and gauge urgency. They are not medical diagnoses, treatments, or prescriptions.

Always consult a licensed veterinarian for medical advice about your pet's health. If you believe your pet is experiencing a medical emergency, contact your veterinarian or an emergency animal hospital immediately.

VitalPaws assessments should be used as a starting point , not a substitute for professional veterinary care.

Service Description

VitalPaws provides pet health pre-assessments through our mobile application. Users provide information about their pet (species, breed, age, weight), describe symptoms, optionally upload photos, and receive a structured assessment including a health score, urgency level, possible conditions, and suggested next steps.

Account & Eligibility

You must be at least 18 years old to create an account. You are responsible for maintaining the security of your account credentials. You agree to provide accurate information when creating your account and assessments.

Credits & Payments

VitalPaws operates on a credit-based system:

• Your first assessment is free (one per device)
• Additional assessments require credits
• Credits can be purchased in packs: 1 credit ($4.99), 3 credits ($9.99), 10 credits ($24.99)
• Credits do not expire
• One credit is consumed per completed assessment

All payments are processed securely through Stripe. Prices are in USD.

Refund Policy

Because assessments are generated instantly, completed assessments cannot be refunded. Unused credits may be eligible for refund within 14 days of purchase. Contact support@vitalpaws.care for refund requests.

Acceptable Use

You agree not to:

• Use VitalPaws for any purpose other than assessing your own pet's health
• Attempt to manipulate or exploit the assessment system
• Share your account credentials with others
• Use VitalPaws as a replacement for veterinary care
• Upload content that is illegal, harmful, or unrelated to pet health

Assessment Limitations

Our assessments have inherent limitations:

• Assessments are based only on the information you provide
• VitalPaws cannot physically examine your pet
• Results may not account for all factors affecting your pet's health
• Accuracy depends on the quality and completeness of your input
• Assessments can be imperfect , always use your judgment and consult a vet when in doubt

Intellectual Property

VitalPaws, including its design, code, content, and assessments, is owned by Technium Foundry LLC. You retain ownership of the photos and information you provide. By using VitalPaws, you grant us a limited license to process your data for the purpose of providing assessments.

Limitation of Liability

To the maximum extent permitted by law, Technium Foundry LLC shall not be liable for any damages arising from your use of VitalPaws, including but not limited to damages related to pet health decisions made based on our assessments. VitalPaws is provided "as is" without warranties of any kind.

Privacy

Your use of VitalPaws is also governed by our Privacy Policy. By using VitalPaws, you consent to our collection and use of data as described in the Privacy Policy.

Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time by contacting support@vitalpaws.care.

Changes to These Terms

We may update these Terms from time to time. Continued use of VitalPaws after changes constitutes acceptance of the updated Terms.

Contact

For questions about these Terms, contact us at:

Technium Foundry LLC
Email: support@vitalpaws.care